TERMS OF USE
Welcome to the website of tinakotsoni.com Please read carefully the following terms and conditions before using this page and make sure that you agree with the following terms and conditions because your further use and browsing of the tinakotsoni.com website implies your express and unconditional consent and agreement with them.
GENERAL TERMS
These General Terms and Conditions of Transactions are intended to set out in a clear, distinct and comprehensible manner, subject to the principle of good faith and the provisions governing the validity of legal transactions, the terms governing and regulating the relations between the Company and each visitor and/or customer of the Store, in accordance with Law 2251/1994 on “Consumer Protection” and in particular the provisions relating to distance selling and Law 2472/1997 on “Protection of Individuals from the Processing of Personal Data”, as currently in force and in accordance with Law 2251/1994 on Consumer Protection.
The specific e-shop tinakotsoni.com offers to all our customers and internet users, direct information about the products offered by our company, as well as the possibility to make their purchases online by buying either one of the products already available on our website, or by placing special orders according to their preferences.
The online store is addressed to natural persons with full legal capacity who can conclude legally binding agreements under the applicable legislation. The use of the website, its contents and applications by persons under the age of 18 is prohibited, unless they have the consent of the persons exercising custody. The online store bears no responsibility whatsoever for any visit to this website and its use by minors, since it cannot verify the identity of incoming users/visitors.
The use of the tinakotsoni.com web pages by the visitor/user/customer is subject to the unconditional agreement with the following terms of use, which apply to all content included in the Company’s website.
The visitor/user must carefully read these terms before using the services of the website and if he/she does not agree with them in full, he/she must in any case not use the services and the content of the website.
The present and current terms may change without notice, so we recommend that users check our website frequently to check for any changes to the current terms.
The continued use of tinakotsoni.com even after any changes, means the unconditional acceptance of these terms by the visitor/user, without any other action being required.
If there is any part of our website or these terms that you, as a visitor, do not understand, or if you have any questions about our products, please contact us at info@tinakotsoni.com
By using this website and/or placing an order through it, you undertake:
Use the website only to submit legitimate inquiries or orders.
To only use this site for the sole purpose of asking questions or making enquiries only to legitimate questions or requests, and not to place false or fraudulent orders. If we reasonably believe that such an order has been placed, we have the right to cancel it and inform the relevant authorities.
Provide us with your correct and accurate e-mail address, postal address and/or other contact details. You also accept that we may use this information to contact you in the event that this is necessary (see our Privacy Policy, p. 9 et seq.).
If you do not provide us with all the information we need, we cannot process your order.
INFORMATION AND PRODUCTS PROVIDED
The company Kotsoni Sp. Panagiota regarding the products presented in its online store tinakotsoni.com, is committed not only to the validity of the basic characteristics associated with them, but also to the quality, completeness and validity of the information posted on its website. The accuracy of the data provided by the online store of the company Kotsoni Sp. Panagiota services, is guaranteed to the same extent subject to any errors of a technical or typographical nature that have arisen unintentionally or by mistake. Taking into account the nature of transactions through an online store factors such as the minimum time necessary to update the system, any interruption in the operation of the website and the increased demand that affects the availability of certain products, may affect the general process but the company will make every effort within the limits of humanly possible for the immediate update of the system.
LIMITATION OF LIABILITY
The presentation of the products and services for sale on the tinakotsoni.com website is an invitation to customers/users with the purpose of proposing a contract and does not constitute in any way a commitment on the part of Kotsoni Sp. Panagiota for the availability and adequacy of the products and services presented. The company Kotsoni Sp. Panagiota does not bear any responsibility and cannot guarantee the availability of the products displayed in its online store. However, it is committed to the timely information of customers / users in case of unavailability. The company bears no responsibility for any technical problems that may occur to customers/users during access and browsing in its online store and are related exclusively either to the proper operation and compatibility of their own infrastructure or to acts or omissions of third parties in the form of unauthorized intervention in information and / or services and / or products available through its online store.
OBLIGATIONS/USER RESPONSIBILITY
The customer/user of the website of the e-shop tinakotsoni.com of the company Kotsoni Sp. Panagiota is obliged to use the website in accordance with the law and these terms. He accepts and undertakes that he will not use the company’s online store for sending, publishing and transmitting in any way content that is illegal and in this capacity violates the current Greek and EU legislation and its provisions. Sending, publishing, sending by e-mail or transmitting by other means content such as, internal, proprietary and confidential information acquired or disclosed as part of employment relationships or covered by confidentiality agreements, content that infringes any patent, trademark, copyright or proprietary rights of third parties, as well as content that intentionally or unintentionally is designed to cause damage and interruption of the operation of this website, as well as material that contains
The visit and conclusion of transactions through the company’s online store must be carried out exclusively for personal/private use and for legitimate purposes and always in accordance with these terms and conditions of use. The customer/user accepts and undertakes that he/she will not perform any acts or omissions that may cause damage and lead to the malfunction of the company’s online store, affecting or endangering the services provided by it and causing unlawful insult and damage to the company. We recommend that you observe the basic security rules of internet transactions and regularly change your personal secret security code (password) avoiding the use of identical and easily detectable codes.
The ownership of all sold products remains with the company until the full and complete payment of the price and all kinds of contractual additional costs and expenses that may be borne by the customer (transport costs, taxes, duties, customs clearance fees). After delivery of the sold products, the risk of damage or destruction and loss of the products is automatically transferred from the company to the customer / buyer.
The customer / buyer must check the products upon receipt at the time of delivery of the order, the condition of the products and the intactness of their packaging in order to detect any defects created during transport. Finally, the use of the e-shop by minors or persons lacking legal capacity is prohibited.
For our professional customers, the possibility of changing their billing address is not possible through the website of the e-shop except by telephone contact with our Customer Service Department at
+30 22970 24324 (civil charge) or by e-mail at our e-mail address info@tinakotsoni.com.
CANCELLATION/MODIFICATION OF ORDER
Before completing your order online, you can modify the quantity of products or remove one or all of the products you have placed in your cart by clicking on the Edit Cart option that appears in your cart and indicates the possibility of removing or modifying them. In case you have completed your order and it has not yet been shipped to you, you can contact our Customer Service Department at +30 22970 24324 (civil charge) or contact us by e-mail at info@tinakotsoni.com and an authorized associate will immediately take care of its cancellation. In case your order has already been invoiced and shipped to the destination of your choice, no cancellation is possible.
RETURNS
According to the provisions of Article 4(10) of Law 2251/1994 (Government Gazette 191 A’/16 November 1994) in conjunction with the Joint Ministerial Decision (K.Y.A.Z1-891/30.8.2013), the consumer has the right to withdraw from the distance purchase of a product within an exclusive period of fifteen (15) calendar days. In this context, within fifteen (15) working days from the date of receipt, you may return the purchased products only if they are in exactly the same condition in which they were received and provided that they are accompanied by all the necessary documents proving your transaction. The costs for the return of products by post, courier or transport company to the premises of Kotsoni Sp. Panagiota are not covered by the company and are entirely the responsibility of the sender/customer. It is noted that the responsibility for loss, damage or destruction of the product is the responsibility of the customer until the receipt of the product by the company. Prior to any return, it is recommended to contact the company’s Customer Service Department at +30 22970 24324 (civil charge) or by e-mail at info@tinakotsoni.com .
For the exercise of the right of withdrawal, the period of fifteen (15) calendar days starts from the day on which the customer acquires physical possession of the goods or from the day on which the consumer acquires physical possession of the last good in case of several goods ordered by the consumer in one order. In order to exercise the right of withdrawal/return you must, before the expiry of the relevant period, notify your intention to withdraw in writing by sending the following electronic return form to the customer service e-mail address info@tinakotsoni.com .
The refund of the amount related to the returned product will be completed within three (3) days from the date of receipt by our company.
COOKIES
The online store of the company Kotsoni Sp. Panagiota uses cookies, small text files that are stored in your browser during your visit and navigation in our online store with the sole and exclusive purpose of providing personalized functions as they collect data / information and store preferences related exclusively to your activity on our website. By collecting data on users’ behaviour and storing their preferences, cookies are important records not only because they facilitate users’ access, as your personal preferences would be impossible to store and as a result every time you visit a page it would be as if you were entering for the first time, but also because they provide improved and personalised functions to users.
INTELLECTUAL PROPERTY RIGHTS AND TRADEMARKS
The website tinakotsoni.com is the official online store for the sale of products of the company Kotsoni Sp. Panagiota and therefore all its content, information, data, photographs, trademarks, logos, graphics, designs and any other distinctive features as well as generally all digital files and the services provided by the online store are the intellectual property of the company itself and are protected by Greek, Community and international laws on intellectual and industrial property. It is forbidden to mislead the public in any way regarding the actual owner of the content of this website, which is the intellectual property of Kotsoni Sp. Panagiota and is not allowed in accordance with the relevant provisions of Greek law to be retransmitted and become, in whole or in part, the object of copying, reproduction, sale, modification, republication or distribution in any way or means. The names, trademarks, images, logos and distinctive features representing tinakotsoni.com or third parties and their products or services are the exclusive trademarks of tinakotsoni.com or third parties and are protected by the relevant trademark and commercial and industrial property laws. Their appearance on the website shall not be construed as a transfer or assignment of any license or right to use them for any reason whatsoever.
JURISDICTION, EXTENSION OF JURISDICTION AND APPLICABLE LAW
The present terms and conditions of use of the e-shop tinakotsoni.com of Kotsoni Sp. Panagiota are governed by Greek Law, are valid and applicable to any distance selling contract concluded in Greece or abroad. The terms and conditions of use of the website and the transactions carried out through it do not affect the provisions of mandatory law. Any dispute, question or disagreement related to the execution and/or interpretation of these terms and conditions of use of the company’s online store that may arise will be subject to the exclusive jurisdiction of the competent courts of Piraeus.
ONLINE DISPUTE RESOLUTION (ODR) PLATFORM
On Monday 15 February 2016, the European Commission’s Online Dispute Resolution (ODR) platform became operational, enabling both consumers and traders to resolve their disputes regarding domestic and cross-border transactions electronically. The electronic dispute resolution is part of Directive 2013/11/EU of the European Parliament and of the Council of 21 March 2013 on alternative dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC, which was recently harmonized in Greek legislation by the Common Ministerial Decision (KYA70330/2015) and provides for the electronic resolution of consumer disputes through the Alternative / Online Dispute Resolution procedure in all member states of the European Union.
It is essentially an extrajudicial body for the resolution of consumer disputes. A dispute resolution mechanism beyond the traditional one in the sense that certified bodies in each EU member state undertake the handling of complaints with the ultimate aim of settling consumer and supplier disputes out of court, online in a simple, fast and less costly way. The competent – certified bodies in our country are the Independent Authority Consumer Advocate established by Law 3297 /2004 and supervised by the Ministry of Development and the Ombudsman of Banking – Investment Services (M.T.E.Y.) a non-profit company in whose capital the Hellenic Union of Banks (E.E.T.), the Athens Stock Exchange Members Association (A.S.M.H.A.) and the Association of Institutional Investors (A.I.I.E.) participate.
The procedure is available to all EU member states, is completed online, usually takes 90 days and is carried out in four stages:
Submission of an online complaint form.
Electronic complaint form.
The Dispute Settlement Body (DSB) takes over the handling of the dispute within three weeks.
Outcome of the procedure
It is worth noting that the parties are able to withdraw from the procedure at any stage of the procedure and continue the whole process in the competent courts.
Before making a request to the ODR entity, consumers should contact the supplier in order to resolve the dispute directly with the supplier.
Go HERE to the link to the European Electronic Dispute Resolution Body which is essentially the hub for the management of consumer claims.
PERSONAL DATA
We are committed to safeguarding your Personal Data. We have taken appropriate organizational and technical measures to ensure the security and protection of your Data from any form of accidental or unlawful processing. These measures are reviewed and modified when necessary.
Recipients of the Data are the Company’s strictly necessary personnel, who are bound by confidentiality obligations, and our associated companies, which process your Data as Processors on our behalf and in accordance with our instructions.
The Processors have agreed and are contractually bound to the Company:
– To maintain confidentiality,
– To maintain confidentiality, to maintain confidentiality, not to send Data to third parties without the Company’s permission,
– to take appropriate security measures,
– To comply with the legal framework for the protection of personal data and in particular the GDPR Regulation.
Processing of your Data in any way is only allowed to persons authorised by us, our employees and partners exclusively for the purposes you have authorised us.
We may share or disclose your Data when you have expressly requested it or when required by law.